Frequently asked questions
How do I find my ring size?
We recommend visiting our Los Angeles store for professional sizing. If you can't visit us, you can request a complimentary ring sizer to be shipped to your address. Contact us through our website or call to request one, and we'll send it out within 1-2 business days.
Do you offer resizing services for 24k gold jewelry?
Yes, we provide professional resizing services for rings and bracelets. Due to 24k gold's malleable nature, resizing requires special expertise. We recommend consulting with our artisans for the best approach for your specific piece. Resizing typically takes 5-7 business days.
How accurate are online sizing guides?
While online guides provide estimates, professional sizing is most accurate for luxury 24k gold jewelry. Factors like finger temperature, time of day, and knuckle size affect fit. We strongly recommend our complimentary ring sizer or in-store sizing for the best results.
Can 24k gold be resized multiple times?
Pure 24k gold can be resized, but we recommend limiting resizing to preserve the integrity and value of your piece. Each resizing affects the metal structure slightly. Our artisans will assess your jewelry and advise on the best course of action.
What if my ring doesn't fit after purchase?
We offer one complimentary resizing within 30 days of purchase for rings that don't fit properly. Additional resizing services are available for a fee. Custom-sized pieces have different policies, which we'll discuss during your consultation.
How long does custom sizing take?
Custom sizing for new pieces typically takes 2-3 weeks, depending on the complexity of the design. Rush orders may be available for an additional fee. We'll provide you with an accurate timeline during your consultation based on your specific requirements.