Returns & Exchanges

We accept returns and exchanges within 30 days of delivery (or of pickup for in-store and pickup orders) in the U.S. for items in perfect, saleable condition with the original sales receipt.

Requirements

• Original packaging, including jewelry boxes and pouches
• Pristine, sellable condition
• Original sales receipt

Exclusions

• Personalized, altered, or engraved pieces cannot be returned or exchanged
• Returns and exchanges must be processed in the original country of purchase
• Select limited edition and collaboration pieces may not be eligible

Exchange Policy

Full refunds or exchanges are available for all qualifying merchandise within the 30-day window.

You can return an online purchase in any of these ways:

• Print a return shipping label and send your package back. Complete and include the return slip. Return shipping costs apply.
• Contact us and one of our specialists will help with your return.
• Visit our Los Angeles location. Bring your original form of payment and sales receipt.

Questions? Please contact us.

You can exchange an item in any of these ways:

• Contact us for an exchange shipping label. Complete and include the exchange slip. Exchange shipping costs apply.
• Contact us and one of our specialists will help with your exchange.
• Visit our Los Angeles location. Bring your sales receipt and the item.

Questions? Please contact us.

All refunds go back to the original payment method.

Online and phone purchases

Credit and debit card purchases are credited to the original cardholder's account.

In-store purchases

Card purchases are credited to the original cardholder's account. Cash purchases are refunded in cash.

Gifts

Gift recipients can exchange the item or receive store credit, redeemable at our Los Angeles location or on future online purchases.