How do I return an order?

You may return your online purchase through any of the following options: Print a return shipping label and send your package back to us. Please complete and include the return slip with your package. Return shipping costs will apply. Contact us and one of our specialists will assist you with your return. Visit our Los Angeles location to return your item in person. Please bring your original form of payment and sales receipt. For more information about returns or assistance with your return, please contact us directly.

How do I make an exchange?

You may exchange your item through any of the following options: Contact us to receive an exchange shipping label. Complete and include the exchange slip with your package. Exchange shipping costs will apply. Contact us and one of our specialists will assist you with your exchange. Visit our Los Angeles location to exchange your item in person. Please bring your sales receipt along with your item for exchange. For more information about exchanges or assistance with your exchange, please contact us directly.

Care & Repair

Q: What are eligible for returns or exchanges?

Returns & Exchanges We accept returns and exchanges within 30 days of purchase in the U.S. for items in perfect, saleable condition with original sales receipt. Requirements: All merchandise must be returned with original packaging, including jewelry boxes and pouches Items must be in pristine, sellable condition Original sales receipt required Exclusions: Personalized, altered, or engraved pieces cannot be returned or exchanged Returns and exchanges must be processed in the original country of purchase Select limited edition and collaboration pieces may not be eligible for return Exchange Policy: Full refunds or exchanges available for all qualifying merchandise within the 30-day window.

Q: What will my refund look like?

For online/phone purchases: Credit or debit card purchases will receive a credit to the original cardholder's account. Gift recipients are entitled to exchange only or store credit redeemable at our Los Angeles location or for future online purchases. For in-store purchases: Refunds will be made to the original form of payment. Credit or debit card purchases will receive a credit to the original cardholder's account. Cash purchases will be refunded in cash. Gift recipients are entitled to exchange only or store credit redeemable at our Los Angeles location or for future online purchases. All refunds are processed to the original payment method used for the purchase.

Care & Repair

Returns & Exchanges

We accept returns and exchanges within 30 days of purchase in the U.S. for items in perfect, saleable condition with original sales receipt.

Requirements:

All merchandise must be returned with original packaging, including jewelry boxes and pouches

Items must be in pristine, sellable condition

Original sales receipt required

Exclusions:

Personalized, altered, or engraved pieces cannot be returned or exchanged

Returns and exchanges must be processed in the original country of purchase

Select limited edition and collaboration pieces may not be eligible for return

Exchange Policy:
Full refunds or exchanges available for all qualifying merchandise within the 30-day window.

You may return your online purchase through any of the following options:

Print a return shipping label and send your package back to us. Please complete and include the return slip with your package. Return shipping costs will apply.

Visit our Los Angeles location to return your item in person. Please bring your original form of payment and sales receipt.

For more information about returns or assistance with your return, please contact us directly.

For online/phone purchases: Credit or debit card purchases will receive a credit to the original cardholder's account. Gift recipients are entitled to exchange only or store credit redeemable at our Los Angeles location or for future online purchases.

For in-store purchases: Refunds will be made to the original form of payment. Credit or debit card purchases will receive a credit to the original cardholder's account. Cash purchases will be refunded in cash. Gift recipients are entitled to exchange only or store credit redeemable at our Los Angeles location or for future online purchases.

All refunds are processed to the original payment method used for the purchase.

You may exchange your item through any of the following options:

Contact us to receive an exchange shipping label. Complete and include the exchange slip with your package. Exchange shipping costs will apply.

Visit our Los Angeles location to exchange your item in person. Please bring your sales receipt along with your item for exchange.

For more information about exchanges or assistance with your exchange, please contact us directly.

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Frequently Asked Questions

Our 24k gold jewelry is crafted from pure gold with no alloys, ensuring maximum purity and hypoallergenic properties. Each piece is handcrafted by skilled artisans using traditional techniques combined with modern precision.

24k gold is soft and requires gentle care. Store pieces separately in soft pouches, clean with mild soap and warm water, and avoid harsh chemicals or abrasive materials. Professional cleaning is recommended annually.

We offer a 30-day return policy for unworn items in original condition. Custom pieces require 7 days for returns. All returns must include original packaging and certificate of authenticity.

Yes, we provide professional resizing services for rings and bracelets. Due to 24k gold's malleable nature, we recommend consulting with our experts for the best approach for your specific piece.

We buy back any Vannary jewelry at current market rates. Bring your piece with its certificate of authenticity for immediate evaluation and quote. No appointment necessary during business hours.

While 24k gold is beautiful and pure, it's softer than lower karat gold. We recommend it for special occasions or careful daily wear. For high-wear items, consider our reinforced designs or protective settings.