Frequently asked questions
How should I care for my 24k gold jewelry?
Pure 24k gold (999.9) doesn't tarnish, rust, or corrode, so it keeps its rich color for life. It is also much softer than 10k, 14k, or 18k gold, so the main thing to protect it from is scratches, dents, and bending.
- Put your jewelry on last and take it off first when getting ready
- Remove it for workouts, sports, gardening, and heavy lifting
- Take it off before sleeping, showering, and swimming
- Handle chains and bracelets gently, and avoid pulling or tugging
How do I clean my gold jewelry?
Gentle cleaning is all you need:
- Soak in warm water with a few drops of mild dish soap for 10-15 minutes
- Brush softly with a baby toothbrush or soft brush, getting into any crevices
- Rinse in clean warm water
- Pat dry with a soft, lint-free cloth
Avoid abrasive cloths, toothpaste, and polishing powders, which can leave fine scratches on soft pure gold.
What should I keep my jewelry away from?
- Bleach, chlorine, and household cleaning products
- Pools, hot tubs, and salt water
- Perfume, hairspray, and lotions (put these on before your jewelry)
- Hard surfaces, gym equipment, and other jewelry that can scratch or dent it
How should I store my jewelry?
Store each piece separately in the pouch or box it came in, or in a soft-lined jewelry case, so pieces don't rub against each other. Fasten chains and necklaces to prevent tangling, and keep your jewelry in a dry place away from heavy items that could bend it.
Do you offer repairs?
Yes. Our team can look at your Vannary jewelry and recommend the best way to repair it. Common repairs include:
- Resizing rings and bracelets (see our Sizing page)
- Straightening bent pieces
- Repairing or replacing clasps and broken chain links
How to request a repair
Please contact us or visit our Los Angeles location. We'll assess your piece and give you a quote and timeline before any work begins. Timing and cost depend on the piece and the type of repair.