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Frequently Asked Questions
The Vannary in-store pickup service allows you to make a purchase on vannaryjewelry.com and pick up your 24k gold jewelry at our Los Angeles store location. This convenient service lets you avoid shipping costs and ensures you can inspect your precious jewelry pieces immediately.
Pickup is available Tuesday through Thursday from 12:00 PM to 3:00 PM, and Friday through Monday from 12:00 PM to 5:00 PM. We're closed on major holidays. For pickup during busy periods, we recommend calling ahead to minimize wait time.
You'll receive both an email and text notification when your 24k gold jewelry is ready for pickup. Please wait for this confirmation before visiting our store. Custom pieces may require additional preparation time.
Please bring a valid photo ID and your order confirmation number. The name on your ID must match the name on the order. For high-value purchases, we may require additional verification for security purposes.
Yes, but they must bring a signed authorization letter from you, a copy of your ID, and their own valid photo ID. Due to the high value of our 24k gold jewelry, we have strict security protocols for third-party pickups.
Absolutely! We encourage you to carefully inspect your 24k gold jewelry before leaving the store. Our knowledgeable staff will be happy to show you the piece, explain its features, and answer any questions about care or authenticity.